Domestic Shipping:

 

Please allow 3-5 business days for us to process your order. This is due to all products being handmade. If you ordered during a sale or promotion, please allow up to 10 business days for processing due to the volume of orders. All orders processed after 3pm EST will be considered next business day orders. Orders processed on Friday after 3pm EST will continue processing on the following business day. Orders processed on holidays will continue processing on the following business day. (Business days are Monday- Friday, excluding holidays and weekends.)

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Processing includes making your products, labeling them, printing labels and packing products in the box securely. This timeframe does not include weekends or holidays or time in transit.

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Shipping (time in transit) is typically 3-5 business days after processing.

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Total shipping time = Processing time (3-5 business days) + shipping time (3-5 business days)

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We ship all domestic orders via USPS & UPS. Our shipping rates are subject to change based on current carrier shipping costs. We ship orders Monday - Friday only.

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International Shipping:

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The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you.

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It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery.

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Please note: We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

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The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

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Incorrect Shipping Information:

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The purchaser is responsible for providing the correct mailing address. We cannot make address adjustments unless notified by email prior to fulfillment. Please be certain your address is correct before finalizing your order. We are not responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address, please email us at info@chebeusa.com with the correct shipping address before your order is shipped.

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If your order is returned for any reason and you would like it re-shipped, you will have to pay the current shipping fee to have it re-sent.

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If a package is returned to Chebe USA / Uhuru Naturals LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the re-delivery cost (amount subject to change based on current shipping rates).

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Chebe USA / Uhuru Naturals LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

 

Lost or Stolen Packages: 

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Chebe USA / Uhuru Naturals LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Chebe USA / Uhuru Naturals LL will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser's responsibility to inquire about lost or stolen package.

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Damaged or Incorrect Orders: 

 

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. In the event that you received the wrong item, an item is missing from your package, or a damaged item, please email us at info@chebeusa.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.

Chebe USA / Uhuru Naturals LLC reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

All damage claims must be submitted within 14 days, along with photo evidence (highly suggested) in order to ensure proper resolution.

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Items Not in Stock:

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We strive to have all of our products available.  Due to high demand for our products, some products may be out of stock at the moment. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will notify you and send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you. Please make sure you are signed up on our email list to be notified when products are back in stock. 

 

TERMS & CONDITIONS FOR SHIPPING

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Chebe USA / Uhuru Naturals LLC ("we" and "us") is the operator of https://www.chebeusa.com ("Website"). By placing an order through this Website, you will be agreeing to the terms above. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order. 

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RETURN POLICY

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Due to the nature of our products, we do not accept returns or exchanges or issue refunds. All of our products are freshly handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully. Orders are entered into our system the day you order, and processing begins immediately. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.